February 9, 2025





Dalia Powers, Senior Vice President and Chief Data Officer – Digital, Knowledge and Analytics at Humana

Dalia Powers, Senior Vice President and Chief Data Officer – Digital, Knowledge and Analytics at Humana

Dalia Powers serves as Humana’s Chief Data Officer and Senior Vice President of Knowledge and Digital throughout the enterprise. Dalia has progressive management expertise throughout Healthcare, Monetary Providers, Industrial Actual Property, and Expertise industries, coupled together with her sturdy monitor document of driving expertise, digital, and analytics transformations main high-performing globally distributed organizations.

What revolutionary developments in Digital Transformation are anticipated to reshape the panorama of overcoming enterprise challenges?

As expertise continues to remodel the healthcare trade, digital transformation performs a vital function in making the healthcare expertise seamless and straightforward for our members and sufferers. Humana typically serves individuals at their most susceptible occasions. To assist help our member and sufferers of their time of want, our purpose is to make use of a digital-first strategy to supply members with quicker and simpler entry to info round their advantages, claims, health-coverage plans, well being historical past, ID playing cards, supplier directories and extra. This digital-first strategy additionally consists of packages that target preventative care together with reminders for preventative main care checkups and preventative screenings, situation administration, drug refills, all to assist them obtain their greatest well being outcomes.  

We deploy knowledge analytics, superior fashions and supply platform development for our enterprise groups to assist analysis to develop centered interventions, slender well being disparities and enhance entry to look after sufferers. By bringing larger connectivity to our well being plans and care supply providers, we try to supply complete, personalised care that results in higher high quality, entry and affordability.

Expertise will help us obtain higher outcomes for our members and sufferers and allow our enterprise to extend productiveness and enhance satisfaction for our suppliers. Our objective is to prioritize well being first by way of the facility of innovation.

What are among the challenges in your online business that present providers are unable to supply an optimum answer?

Streamlining real-time knowledge, availability, and interoperability throughout all stakeholders (sufferers, care givers, suppliers, insurance coverage, and so forth.) concerned in our sufferers’ healthcare journeys is a big problem our sector is now going through. We acknowledge that care integration, coupled with interoperability, is significant in delivering holistic healthcare options. Our built-in care mannequin ensures expanded entry to care by way of our dwelling well being, main care, pharmacy providers and interoperability capabilities.

“Advancing interoperability is now an important a part of our healthcare actions starting from on-demand medical document entry to well being fairness”

Interoperability simplifies and automates the sharing of data with suppliers, members, and payers to scale back friction and reduce waste within the system. It additionally helps clinicians ship protected, efficient, patient-centered care whereas offering new methods for people and caregivers to entry digital well being info to handle and coordinate their care. Advancing interoperability is now an important a part of our healthcare actions starting from on-demand medical document entry to well being fairness.

Our dedication to well being fairness and whole-person well being has guided investments in a sophisticated knowledge ecosystem together with a cloud-based knowledge and analytics surroundings. We proceed increasing the scope of this ecosystem and strengthening our capability to securely, and with member’s permission, change interoperable knowledge.  This ecosystem will assist result in suppliers having affected person info at their fingertips, empowering sufferers with knowledge and data they want on the proper time, and general decreasing complexity and gaining effectivity.

What are the important thing do’s and don’ts that you’d recommend to professionals in comparable roles throughout totally different tech corporations?

For professionals in comparable roles throughout totally different tech corporations, there are a number of key dos and don’ts to think about. Firstly, it’s essential to prioritize safety, notably when coping with delicate well being knowledge, by implementing sturdy safety measures. Embracing innovation can be important; staying up to date on rising applied sciences can improve digital capabilities, acquire effectivity, and enhance buyer expertise. Collaboration throughout IT and enterprise groups is significant for driving alignment and reaching frequent targets. Moreover, specializing in knowledge high quality ensures knowledgeable decision-making. Investing in expertise with various ability units is one other vital facet to drive innovation and sort out complicated challenges successfully.

Then again, professionals ought to keep away from neglecting compliance with regulatory necessities and trade requirements within the healthcare sector. Speeding expertise implementations with out thorough testing and consideration of potential impacts can result in expensive errors. It’s essential to not underestimate the significance of ongoing coaching and upskilling for workers to adapt to new applied sciences successfully. Ignoring consumer suggestions when designing digital options may end up in poor consumer expertise and dissatisfaction. Lastly, overlooking scalability in system and infrastructure design can hinder the group’s capability to accommodate future development and evolving wants. 

What technological innovation inside Digital Transformation intrigues you essentially the most, and what potential impacts do you foresee it having on the trade?

The development of AI, ML and GAI purposes in healthcare intrigues and evokes me essentially the most proper now! The potential impacts of AI and ML on the trade are profound. These applied sciences can revolutionize numerous points of healthcare, from bettering affected person outcomes and personalised drugs to enhancing operational effectivity and decreasing prices. AI-powered predictive analytics can begin to assist in figuring out traits and patterns in affected person knowledge, enabling proactive interventions and preventive care measures.   Moreover, AI-driven chatbots and digital assistants can streamline buyer interactions, offering on the spot help and steering to policyholders. Furthermore, AI-powered fraud detection methods can strengthen safety measures, mitigating dangers related to fraudulent claims. General, the mixing of AI and ML into healthcare processes has the potential to drive innovation, improve affected person care, and rework the medical health insurance trade for the higher.