April 13, 2024
A computer with the Slack logo.
Picture: monticellllo/Adobe Inventory

Slack is a cloud-based collaboration device that goals to be the central platform via which groups talk. Slack was initially designed as a kind of e mail substitute that helped remove the confusion attributable to lengthy e mail chains usually utilized by collaborating staff members.

In recent times, it has expanded into excess of simply an e mail substitute and now provides a full suite of collaboration instruments. Slack provides varied non-public and public channel choices, so entry will be custom-made for varied members inside a corporation or undertaking.

Staff-wide messages will be posted on Slack public channels for all to see whereas non-public channels can be utilized to keep up the day-to-day communications wanted for smaller sub-groups or people.

SEE: Right here’s the place you could find extra of TechRepublic’s cheat sheets and good particular person’s guides.

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Why Does Slack Matter?

Distant work and distributed groups have elevated the complexity of communications, as small particulars often communicated face-to-face should now be remodeled into environment friendly digital interactions. Slack as a device is designed for this precise objective. It helps distant groups handle communications from the smallest element to massive company-wide bulletins extra simply and with far much less muddle and confusion than competing strategies.

Slack additionally places an excessive deal with streamlining typical communications customers could not even know will be streamlined.

For instance, the widespread activity of sending a hyperlink to an article by way of e mail has been streamlined in Slack to save lots of time and cut back wasted bandwidth. When sending a hyperlink via e mail, the greeting and shutting and the routinely added signature are extraneous (although well mannered) parts when contemplating the aim of this e mail, which is to ship a hyperlink for the recipient to view.

General, the kind of streamlined communications workflow provided by Slack is central to why it issues for contemporary groups with distributed work environments.

Slack pricing

Slack has one free plan and three paid tiers. Alongside a free trial for the Professional and Enterprise+ plans, Slack provides a 30% low cost for the primary three months. It additionally provides steep reductions and offers for academic establishments and nonprofit organizations.

For qualifying educational institutions, Slack provides reductions of 85% from the annual value of the Plus and Enterprise+ plans.

For nonprofit organizations, Slack provides free entry to the Professional plan for groups with complete customers being 250 or fewer. Groups above that degree obtain an 85% low cost. Nonprofit Enterprise+ customers obtain an 85% low cost in comparison with regular pricing no matter customers.


Slack’s Free plan is comparatively restricted in comparison with its paid tiers. For example, message and file historical past is proscribed to 90 days, and customers can add as much as 10 integrations, whereas these options are limitless for the paid plans. As well as, collaboration options like huddles and dealing with exterior customers are restricted to one-on-one solely.


The Professional Plan is $7.25 per person per thirty days when billed yearly. For month-to-month, the speed is $8.75 per person. The Professional Plan provides limitless messages and may use a vast variety of integrations.

The Professional Plan additionally consists of customized retention insurance policies, person teams, Google Authentication and Apps for Domains sign-in, visitor entry, and a configurable e mail ingestion service.


For many midsize organizations, the Enterprise+ plan must be satisfactory. Enterprise+ prices $12.50 per person per thirty days, billed yearly, or $15 per person when billed month-to-month. The plan consists of SAML-based single sign-on, compliance exports of message historical past, and real-time Lively Listing sync.

Enterprise Grid

Slack’s Enterprise Grid plan, focused towards organizations with between 500 and 500,000 workers, permits for limitless workspaces and shared channels, enabling organizations to arrange Slack in a manner that higher mirrors their organizational construction. Groups within the Enterprise Grid plan might want to contact Slack’s gross sales staff for a customized quote.

Key options of Slack

Ease of use

Slack’s most essential function is its simplicity. That simplicity has contributed to Slack’s quick development over time and the corporate has been profitable in not letting feature-creep complicate the general usefulness of the app.

Staff communication

Slack is a centralized hub for groups to speak with one another by way of channels. These channels enable for group or non-public messaging, broadcasting availability of staff members and reminders.

Video capabilities

Whereas primarily a text-based communication device, Slack has a video-chat function. However maintaining with its basis of simplicity, this light-weight video service lacks the prolonged options of a service like Zoom, however that’s intentional.

Slack’s Huddles feature makes face-to-face communication quick and easy.
Picture: Slack. Slack’s Huddles function makes face-to-face communication fast and straightforward.

Slack’s video service permits for fundamental face-to-face communication when wanted whereas additionally permitting screen-sharing and whiteboard capabilities. This consists of the Huddles function, which permits for audio-only communication proper from Slack with just one click on. Huddles are recorded and will be made accessible later to any customers who’re given entry, which makes them helpful for disseminating the data from conferences or coaching periods.

Workflow automation

Slacks’s customized app function permits for no-code methods to automate workflows. This function often called Slack Workflows is out there to Slack Professional, Enterprise + and Enterprise paid plans. It permits customers to create action-reaction workflows to automate a close to limitless variety of duties. Different apps may even be introduced into the workflow that’s created for additional customization.

Slack function updates added in 2023

Slack is regularly updating its platform to supply new options requested by customers, and the Slack desktop shoppers obtain common updates and enhancements to enhance stability, operate and safety. Beneath are among the latest extra options added or up to date up to now yr.

  • In Huddles, customers can faucet an icon on the high of the sidebar in cell to view all energetic Huddles.
  • All clips shared in Slack now embrace a transcript preview
  • Paid plan customers can now filter their unread messages primarily based on sidebar choices.
  • Becoming a member of 30 channels routinely switches your sidebar to Unreads Solely
  • DLP or Knowledge Loss Prevention applied for Slack Join.
  • Copy and paste all contacts in a DM unexpectedly.
  • Share Huddles display on cell now accessible.
  • Convert non-public channels to public.
  • Desktop app configurations can now be used to deploy Slack in your setting.

The Slack desktop app doesn’t have a function for automated updates. This implies customers and groups will manually must examine for updates and set up them to reap the benefits of any new options or modifications. Since updates are wanted for safety causes, it’s essential that groups are conscious of this and are instructed to frequently examine for updates.

Methods to use Slack

Slack can run in virtually any fashionable browser. Desktop functions are available for Home windows, macOS and Linux. Cell apps can be found on Android and iOS. To make use of Slack means navigating its intuitive interface — damaged into two predominant sections. These are the sidebar on the left and the principle window. The entire channels you’ve been invited to are positioned within the sidebar alongside along with your notifications and direct message threads.

SEE: Be taught extra about the best way to create and be part of a Slack workspace.

Methods to entry the search bar

There’s a easy search bar on the high of the Slack interface (Determine A). Subsequent to the search bar are ahead and again buttons that work similar to an online browser’s again and ahead buttons. You possibly can navigate to earlier sections utilizing these buttons as an alternative of clicking on them within the left sidebar.

SEE: Learn to arrange key phrase alerts in Slack.

Determine A

Use the search bar to find messages, files, channels and people.
Picture: Slack. Use the search bar to search out messages, information, channels and folks.

Methods to entry and handle Slack channels

A predominant element of Slack is the usage of channels. These are organizational groupings that embrace staff members. For instance, there generally is a channel for advertising and a separate channel for accounting. Every one would come with the staff members related to the channel.

SEE: Be taught extra about the best way to edit your Slack channel’s identify.

These are saved separate, though customers will be invited to and be members of any channel. All channels are positioned within the left sidebar and listed underneath Channels (Determine B). By clicking on the down arrow subsequent to the Channel textual content, you’ll be able to add, handle or browse channels.

Determine B

Creating and joining Slack channels keeps communication organized.
Picture: Slack. Creating and becoming a member of Slack channels retains communication organized.

Methods to make and save Slack messages

Creating messages is straightforward in Slack. You possibly can select to both message people privately by DM or submit the message to the channel.

Messaging inside channels

Within the left-hand sidebar, choose a channel. The present public messages for that channel will present in the principle window. Beneath this, there shall be a textual content space so that you can create your individual message together with the usual instruments for hyperlinks, emojis and different messaging instruments (Determine C).

Determine C

Sending a message in a channel streamlines communication and collaboration between team members.
Picture: Slack. Sending a message in a channel streamlines communication and collaboration between staff members.

You can even reply to any current message. Hover over the message you need to reply to and choose Reply In Thread.

When composing your message, urgent Enter will ship the message. So if you have to begin a brand new line in a message, press Shift + Enter.

All messages posted in channels are public and will be seen by everybody in that channel.

Sending non-public messages

Beneath the checklist of channels within the sidebar shall be your present contacts or non-public conversations. Click on on any of them to proceed the dialog or create a brand new one.

SEE: Be taught extra about the best way to ship non-public messages in Slack.

Alternatively, any particular person in any channel message will be messaged privately. Merely hover over their identify and you’ll obtain an choice to message them. Click on Message and a textual content space will seem with their identify already within the “To” discipline. Sending them a message will make that dialog seem in your sidebar for quick entry later.

Conversations with new and unread messages can have a dot seem subsequent to the particular person or channel identify.

Saving messages

Particular person messages will be starred, much like Gmail, with a purpose to save them for straightforward future entry. To take action, hover over the message you need to save and click on the bookmark image between the share and extra choices icons on the menu (Determine D). This can save the dialog to the Saved Objects part of Slack for later reference.

SEE: Learn to observe messages in Slack.

Determine D: 

Saving messages helps to make sure you don’t lose track of important details or reminders.
Picture: Slack. Saving messages helps to ensure you don’t lose observe of essential particulars or reminders.

Methods to combine instruments with Slack

Putting in apps from throughout the Slack software is straightforward. From the app listing inside Slack, seek for the app by identify, then click on the Add to Slack button. Some apps could already be put in in your office, wherein case Slack will ask you to attach your accounts on the set up web page.

For extra how-tos on getting began with Slack, try the hyperlinks under.

Slack integrations


The Jira Cloud app for Slack permits customers to subscribe to notifications on key points after which simply dive deeper if they should. This integration is in style for Agile product groups and permits customers to simply observe points.

Google Calendar

Slack customers can set up the Google Calendar app proper from throughout the Slack cell or desktop variations. As soon as put in, a person’s Slack standing updates instantly primarily based on calendar entries. There are additionally instruments to customise or restrict notifications for privateness.


Slack provides deep integration with Slack; nonetheless, this app must be put in and configured by a Salesforce System administrator first. There’s an included Slack setup assistant that walks admins via the method if wanted to make sure all customers have entry.

The combination is appropriate with Salesforce Lightning and Basic Experiences and helps Gross sales Cloud and Service Cloud.

Different in style slack integrations

As of 2023, Slack has built-in integrations with 2,400 of the world’s high productiveness apps and instruments. Amongst these are:

  • Developer instruments reminiscent of Bitbucket, GitHub and IFTTT.
  • File storage companies reminiscent of Google Drive, Field and Dropbox.
  • Mission administration instruments reminiscent of Zendesk.
  • Social media platforms reminiscent of Twitter and Foursquare.
  • Human assets instruments reminiscent of Workday.

Who’s Slack Finest for?

Virtually any group can use Slack. The free tier has no limitations on the variety of customers that may be added to a bunch. It retains and indexes the final 10,000 messages for search, file sharing is proscribed to a 5GB storage complete, and it may possibly make the most of 10 third-party or customized apps. Due to this, Slack is a well-liked alternative for small groups and companies searching for a easy communication platform.

Distant groups and distributed or hybrid groups may also drastically profit from adopting Slack into their workflows. That is very true if these groups are already utilizing one of many many productiveness instruments that Slack integrates with.

The primary opponents to Slack

Microsoft Groups

The Microsoft Teams logo.
Picture: Microsoft

The Microsoft Groups platform is the first competitor in opposition to Slack. Groups goes past chat and video communication to incorporate file sharing, automation instruments and a centralized workspace. This allows undertaking groups to entry and collaborate on duties inside one platform. And with the addition of visitor accounts and a free tier in 2018, Microsoft Groups is well-equipped to compete head-to-head with Slack’s freemium mannequin.

For extra data, try our Microsoft Groups cheat sheet.


The Zoom logo.
Picture: Zoom

The favored video conferencing software program Zoom has added Zoom Chat to their software program, which straight competes with a few of Slack’s core options. This makes Zoom another for these already on the platform who solely want mild chat options. Zoom Chat works equally to Slack with search capabilities, granular admin controls and safe file-sharing.

For extra data, try our Zoom cheat sheet.


The Twist logo.
Picture: Twist

Slack’s impartial competitor Twist payments itself as a “communication device for groups who imagine there’s extra to work than maintaining with group chat apps.” It has an deliberately minimalist strategy, because it lacks an internet standing indicator. A free tier exists, with message retention restricted to at least one month. The limitless tier is out there for $5 per person, per thirty days.

See how Twist compares to our checklist of the most effective digital collaboration instruments.