July 18, 2024
Microsoft and ServiceNow at Information 2024: Introducing generative AI innovation

We’re within the midst of a significant platform shift the place AI has emerged as a transformative power that’s redefining productiveness within the office. This evolution compels organizations to embrace new applied sciences that not solely improve effectivity but additionally foster innovation and champion accountable design. That’s why Microsoft is proud to accomplice with ServiceNow, a frontrunner in digital workflows and generative AI, to create seamless and powerful experiences that empower each group on the planet to attain extra.  

Collaboration and integration with ServiceNow at Information 2024

I had the chance to have a good time the outcomes of this partnership at Information 2024, ServiceNow’s flagship occasion that introduced collectively 20,000 international enterprise leaders, IT professionals, companions, and builders. Throughout this time, trade professionals from each Microsoft and ServiceNow mentioned how we’re becoming a member of efforts to spice up collaboration, enhance effectivity, and streamline enterprise processes by integrating generative AI options. It was an honor to even have Microsoft Chief Govt Officer Satya Nadella be part of the keynote, the place he expressed gratitude for the progress we’ve made on this partnership and enthusiasm for future innovation.

Since 2019, as companions, Microsoft and ServiceNow have been collectively innovating to convey the most effective of the Microsoft Cloud and the ServiceNow platform to enhance buyer and worker experiences. Now we have delivered over 100 pre-built integrations that present our mutual prospects with the power to confidently plan, scale, and handle cloud adoption and their digital transformation initiatives.

For instance of this dedication, we just lately migrated our internal ServiceNow instances to Azure, introducing higher interoperability between our platforms. Our mutual prospects also can procure ServiceNow on Azure by the Azure Marketplace, and streamline procurement towards their present Azure dedication. This strategic collaboration, which mixes the ability of ServiceNow’s enterprise transformation capabilities with Azure’s cloud infrastructure, has ushered in a bunch of latest and thrilling options to speed up cloud worth, improve worker experiences, and invent new AI use instances. It was a privilege to witness the disclosing of a type of options at Knowledge 2024—a brand new connection between the ServiceNow platform and Microsoft Copilot. With this integration, organizations can now entry top-tier generative AI fashions throughout the pure circulation of their work.

Why have one when you may have two highly effective generative AI assistants?

Take into consideration how useful it will be if staff had entry to round the clock assist to repair issues and maximize productiveness. That is the imaginative and prescient we’re realizing by combining ServiceNow and Microsoft AI assistants to reinforce worker alternative and adaptability. The ensuing ServiceNow Now Assist and Microsoft Copilot integration permits generative AI experiences to coexist throughout the identical ecosystem. The Now Platform is broadly used for IT administration, safety operations, area service administration, compliance, HR, and workflow automation. Now, each ServiceNow and Microsoft prospects can profit from clever assist utilizing pure language—contained in the Now Platform or Microsoft 365.

This new integration lets customers profit from digital assistants on each platforms with out leaving their workflows. For instance, when a purchaser initiates a purchase order order for workplace provides, Copilot generates the acquisition order utilizing easy prompts. It then fingers it off to Now Help to finalize inside ServiceNow. The customer can transfer rapidly by the ordering course of with out switching platforms or packages. Whichever AI assistant is aware of the reply will reply, unlocking a newfound degree of effectivity and eliminating context switching.

To discover different AI-based enhancements to the Now Platform, watch the demo under:  

Generative AI is a private initiative that’s driving inside worth

How are ServiceNow and Microsoft seeing worth with generative AI? I had the chance to discover this query and extra with Nalina Athyantha, Senior Vice President of Enterprise Discipline Advertising and marketing at ServiceNow. Responding to the current announcement of the ServiceNow platform and Microsoft Copilot integration, Nalina and I had been capable of present context for these new developments within the partnership and share extra about the place this alliance is headed. Throughout our dialog, we mentioned the significance of upleveling worker experiences by streamlining workflows and eliminating redundancies with AI. I used to be impressed to listen to how ServiceNow itself is reaping the advantages of AI by embedding these capabilities into the methods their staff use each day. The group has already noticed a $10 million greenback discount in prices with a notable enhance in productiveness. By enabling seamless AI-assisted experiences with Now Help and Microsoft 365 functions, each ServiceNow and Microsoft are seeing the affect firsthand by the lens of our respective organizations. And we’re excited to increase that worth to our shared prospects, too.

Watch the video under to listen to my complete dialog with Nalina:

We’re proud to be innovating alongside pioneers like ServiceNow

I wish to prolong a honest because of ServiceNow on behalf of Microsoft for recognizing us as their 2024 Innovation Companion of the Yr in addition to the 2024 Construct Companion of the Yr. The latter award was notably significant because it commends our joint effort in creating and delivering seamless person experiences on the Now Platform and Azure.

We imagine that we are able to obtain extra by collaborating with ServiceNow. That’s why we appreciated the possibility to embrace the educational facet of Information 2024 and present others how they will profit from integrating ServiceNow into their Microsoft ecosystem. Our staff at Microsoft led two periods in the course of the occasion that helped attendees delve deeper into ServiceNow on Azure. Reenu Saluja, a International Companion Know-how Strategist inside Microsoft’s Business Companion Answer Group, and Stephen Bidgood, an Advisory Answer Guide at ServiceNow, walked contributors by a reside Q&A that supplied a technical overview of AI, safety, and fashionable work. This interactive format allowed for a fascinating studying expertise that was equally enriching on each side. Whereas I mentioned the worth of ServiceNow and the Microsoft Cloud, innovating collectively and exploring the mixing alternatives.

a group of people posing for a photo in front of a carnival ride
Microsoft staff accepts the award as ServiceNow’s 2024 Innovation Companion of the Yr and 2024 Construct Companion of the Yr.

The digital transformation journey continues

The ServiceNow Knowledge 2024 occasion highlighted how Microsoft and ServiceNow might help organizations of all sizes speed up their cloud transformation with generative AI. We’re enthusiastic about the way forward for AI innovation that Microsoft and ServiceNow can allow collectively.

For a extra in-depth have a look at the newly introduced integration and to be taught extra about Microsoft and ServiceNow’s partnership, learn our weblog “Innovation Unleashed: ServiceNow and the Microsoft Cloud.”