February 7, 2025

Meta up to date a word on the top of its Quest support site to say {that a} “software program replace subject” has been bricking Quest 2, Quest 3, and Quest 3S headsets. The corporate writes that whereas “most” individuals can now use their headsets usually, it’s “actively engaged on resolving the problem for all customers.”

That Meta is now saying it’s engaged on a repair “for all customers” could also be excellent news for Quest 2 and three owners who’ve reported that Meta wouldn’t repair or substitute their headsets as a result of they have been out of guarantee. Some Reddit users say the corporate has emailed a affirmation that they have been getting out-of-warranty service for the problem, and a Meta assist discussion board neighborhood supervisor wrote in an update yesterday that Meta’s buyer assist “ought to have new instructions on how you can assist customers now.”

Meta posted on December 6th that there have been software program replace points affecting “some new Quest 3S units,” however didn’t point out Quest 2 or 3 headsets or what software program model was concerned, both then or in an earlier model of the brand new assist web site message that UploadVR reported this week. The corporate introduced on December ninth that it was rolling out its most up-to-date replace, Meta Quest v71, including options like a revamped digital desktop show connection methodology and keyboard passthrough assist in digital environments.