July 18, 2024
Electronic mail Advertising and marketing Statistics: How Customers Really feel about Emails

Most electronic mail advertising statistics roundups are nice if you wish to perceive how your open charges evaluate to the business common or discover a new greatest follow to repeat.

However they hardly ever uncover shopper expectations from electronic mail advertising or the right way to use knowledge in a value-driven electronic mail advertising marketing campaign.

Don’t fear, although. I’m right here to shake issues up.

My staff and I surveyed 1000 folks to learn the way they really feel about emails—and I spill all the things on this article. You’ll find out about electronic mail utilization habits, their favourite niches, and, crucially, what they give thought to AI-generated electronic mail content material.

So, in the event you’re able to create extra related, partaking, and worthwhile electronic mail campaigns, let’s dive in.

Key Takeaways

  • Most shoppers verify their emails just a few occasions a day. Nearly one in 5 folks verify them a number of occasions per hour!
  • Individuals join emails to find out about potential promotions, get reminders of upcoming occasions, and study extra about manufacturers and a first-time provide.
  • The three hottest industries for electronic mail are retailers, leisure, and well being and wellness.
  • Youthful shoppers suppose numerical headlines like “60% off” are extra engaging. Older shoppers desire exclusivity. Ladies additionally desire numerical headlines, whereas males desire unique gives.
  • Over half (53.2 p.c) of shoppers say they will’t detect AI-generated electronic mail content material. Even when they will, 38.89 p.c don’t care about its presence, and 35.68 p.c prefer it.
  • Make your electronic mail advertising campaigns more practical by segmenting your viewers and personalizing emails, utilizing engaging gives to get extra subscribers, and having AI instruments create partaking copy in seconds.

Our Methodology

To find what shoppers take into consideration electronic mail, we surveyed 1,000 folks within the U.S., throughout all age teams and demographics, who determine as prone to subscribe to electronic mail newsletters and different types of content material from the companies and types they comply with.

Right here’s what we discovered.

Client Electronic mail Habits

Let’s kick issues off by discussing the highest shopper preferences for electronic mail advertising:

  • How usually do shoppers verify electronic mail?
  • How do they verify electronic mail?
  • What sort of gives do they care about?

That method, you can provide subscribers what they need!

How usually do shoppers verify their electronic mail?

Customers verify their electronic mail a heck of quite a bit.

Our analysis exhibits that 61 p.c of shoppers are prone to verify their electronic mail just a few occasions per day.

Nearly one in 5 folks (18 p.c) verify their electronic mail a number of occasions per hour.

A bar graph comparing times per day that email users check the email.

It received’t come as a shock, then, to study that most individuals verify their electronic mail on a smartphone, with 89% of respondents selecting this as their most popular technique.

They verify their emails always of the day, too:

  • 28 p.c stated Early morning (earlier than 9 am)
  • 27 p.c stated Late morning (9 am –12 pm)
  • 21 p.c stated early afternoon (12 pm – 3 pm)
A pie chart on times of day that customers check their emails.

That’s proper, it doesn’t matter in the event you ship your electronic mail within the morning or the afternoon! However I like to recommend testing completely different occasions of day together with your particular audience to see what they like, which can provide help to drive extra success together with your electronic mail advertising campaigns.

Why do shoppers join emails?

Whether or not you’re working electronic mail advertising for ecommerce shops or simply about some other enterprise, it helps to know what motivates folks to subscribe.

Our analysis exhibits that the 4 hottest causes folks join your emails are to:

  • Find out about potential promotions and offers
  • Get reminders of upcoming occasions
  • Study extra about manufacturers
  • Get a first-time provide low cost
A Good Eggs marketing email.

Keep in mind these causes when crafting your electronic mail sign-up CTA to make it as engaging as potential.

Which industries do shoppers care about most?

Our survey discovered that the highest three hottest industries folks obtain emails from are:

  • Retailers
  • Leisure
  • Well being and wellness

That’s nice information in the event you run electronic mail advertising for e-commerce shops.

However the high industries change relying on who you ask. For instance, once we requested individuals who stated they make a purchase order from emails both usually or fairly often, we discovered they signed up for emails from barely completely different industries.

For these high-intent patrons, the highest three industries have been:

  • Expertise (suppose main tech producers and corporations)
  • Journey and hospitality + well being and wellness (this was a tie for second)
  • Retailers

The beauty of this group of shoppers is that even when they don’t bear in mind signing as much as get emails from your corporation, 41 p.c would nonetheless look to see in case your emails supplied worth or use to them.

Demographics and Electronic mail Preferences

Now, let’s have a look at how electronic mail preferences differ in demographics like age and gender.


We requested a variety of age teams (16-24, 25-34, and 35-54+) which electronic mail topic strains would almost certainly get them to open an electronic mail.

Each the 16-24-year-olds and the 25-34-year-olds — youthful shoppers, in different phrases — stated a number-based headline like “60% off ALL spring kinds” was probably the most engaging.

An email from Juvee.

The 35-54+-year olds most popular an exclusivity-based topic line like “Unique provide”.


You received’t be shocked to listen to that women and men join emails from completely different industries.

For males, the highest three industries are:

  • Expertise
  • Retailers
  • Leisure and occasions

For ladies, the highest three industries are:

  • Retailers
  • Leisure/occasions
  • Well being and wellness

Women and men additionally desire completely different topic strains.

Ladies desire numerical gives, whereas males desire exclusivity.

For those who didn’t already know, this analysis exhibits why segmenting emails is so vital. Splitting your electronic mail checklist into separate teams (primarily based on age, gender, or one thing else completely) permits you to personalize topic strains and electronic mail content material.

An email from Sunglasses Hut

For those who phase by gender, strive concentrating on males with unique gives (just like the picture above) and girls with numerical gives.

AI and How It’s Altering Emails

The explosion of generative AI instruments means creating customer-centric electronic mail campaigns is quicker and simpler than ever.

You should utilize instruments like ChatGPT and Bard to:

  • Create engaging topic strains
  • Craft your electronic mail physique copy
  • Brainstorm gives and reductions
  • Edit your copy

For those who’re utilizing these AI instruments to create electronic mail campaigns, you’re in all probability questioning whether or not shoppers can spot AI content material and in the event that they care about it.

Don’t fear, we’ve already requested the query and tallied the solutions.

Most individuals can’t spot AI-generated electronic mail content material and don’t care in the event you use it

Over half (53.2 p.c) of individuals say they can’t detect AI-generated content material in emails.

A pie chart showing the ability of consumers to detect AI-generated content in emails.

The excellent news is that even when your readers can detect AI content material in your emails, they in all probability received’t care about it.

After we requested shoppers how they really feel concerning the presence of AI content material in emails:

  • 38.89 p.c say that the presence of AI-generated content material in emails makes no distinction to them
  • 35.68 p.c say they just like the presence of AI-generated content material and really feel it’s an general profit
  • 25.43 p.c don’t like AI content material and may unsubscribe from emails because of it
A pie chart showing how consumers feel about AI-generated content in emails.

Youthful Customers Are Extra Possible To Spot AI Content material

After we broke down responses by age and gender, there was a near 50:50 break up in all age teams on whether or not they may detect AI copy.

Youthful age teams skewed in direction of sure (they may detect AI copy). Whereas most (65 p.c) shoppers aged 45 or older couldn’t inform if emails have been AI-generated.

Extra girls (56 p.c) stated they couldn’t detect AI content material, and males have been nearly a good break up (50.45 p.c stated sure and 49.55 p.c stated no).

Construct Your Electronic mail Technique

Wish to flip my insights into greatest practices for electronic mail advertising?

Right here’s how I believe you may implement my survey’s findings when creating customer-centric electronic mail campaigns.

  • Phase your viewers. My survey exhibits that relying on demographic elements, folks need various things out of your electronic mail. So, use electronic mail segmentation to extend open charges, lower unsubscribers, and improve ROI.
  • Give your guests a motive to join your electronic mail. Provided that your electronic mail checklist generates $36 for each $1 spent constructing it, it’s value doing nearly something to get folks to enroll. So, provide new guests a procuring low cost in the event that they subscribe or commerce their electronic mail for a gated asset like a whitepaper.
  • Use AI as a lot as you want. My analysis clearly exhibits most shoppers can’t inform in the event you’re utilizing AI. If they will, they in all probability don’t care. I’d take that as a inexperienced mild to make use of specialist AI electronic mail instruments like Copy.ai and Mailmeteor to put in writing killer topic strains and physique copy in a flash. And naturally, have a human confirm it’s good to go earlier than hitting that schedule button!


These electronic mail advertising statistics shine a lightweight on how shoppers use electronic mail in 2024 and present simply how unbelievable electronic mail is as a advertising channel. It’s a hotline into your shoppers’ lives. Given how usually they verify their emails, you may get in contact with them and get a response day or evening.

It’s even higher now with the rise of AI. You not must create emails from scratch. Open up ChatGPT or your selection of AI Author and create dozens of electronic mail campaigns in minutes.